Please carefully read the contact options below before contacting us.

If you are a current or former member of Basingstoke Aquadrome always make sure you have your Member Number to hand and include it in all of your correspondence with us.

Urgent Centre Enquiry

For urgent centre enquiries, please call our Reception Team on 0330 109 9312. Please note our Reception Team cannot process or handle membership cancellations or freezes.

General Centre Enquiry

If you have a general centre enquiry that you’d like to talk to the Basingstoke Aquadrome team about, please email us by pressing the button below. To allow us to provide you with the best possible service, please include your full name, email address, contact phone number and Membership Number (if you have one) in your email.

Submit General Enquiry

New Membership Enquiry

If you would like to enquire about a new membership with us, please fill out the short contact form at the bottom of our Membership Page by clicking the button below. Our dedicated Membership Advisors will contact you shortly after the form has been submitted.

Submit New Membership Enquiry

Swimming Lesson Enquiry

Learning to swim is an essential life skill, if you are interested in learning more about our swimming lessons or signing up for a swim lesson membership, please fill out our short contact form at the bottom of our Swimming Lesson Enquiries page by clicking the button below. Our expert Swimming Instructors will contact you shortly after the form has been submitted.

Submit New Swim Lesson Enquiry

If you already have swimming lessons with us and need to speak to one of our Swim Instructors, please click the button below and include your Membership Number, full name, email address and a contact phone number in your email.

Submit Existing Swim Lesson Enquiry

School Holiday Enquiry

Our holiday clubs and activities are fantastic opportunities for kids to learn, develop and play. Led by expert instructors, our holiday clubs and activities are the perfect way to keep children active and educated during the school break. If you’d like to learn more about our holiday clubs and activities or want to book one of our holiday programmes, simply click the button below and one of our instructors will be in touch shortly.

 Submit School Holiday Enquiry

Birthday Party Enquiry

We always love celebrating with our vibrant community, especially birthdays! At Basingstoke Aquadrome we’ve got lots of ways to celebrate in style. If you’d like to speak to our birthday team about hosting your next celebration with us, please email us by clicking the button below and one of our party planners will be in touch soon.

Submit Birthday Party Enquiry

Membership Freeze Enquiry

Did you know that you can freeze your membership with us? This is an easy and convenient way to cope with injuries or unexpected changes in your life without having to cancel your membership and rejoin us again in the future.

To freeze your membership with us please click the button below and include your Membership Number, full name, email address, contact phone number, the reason for your freeze and how long you’d like to freeze your membership for. Our friendly Memberships Team will be in touch with you shortly.

Submit Membership Freeze Enquiry

Membership Cancellation or Lesson/Course Cancellation Enquiry

We’re sorry to hear you are thinking of canceling your membership with us, did you know you can freeze your membership, which may help with injuries or expected changes? Please read the contact option above if you’d like to learn more about freezing your membership instead.

If you would still like to proceed with the cancellation of your membership, please click the button below and include your Membership Number, full name, email address, contact phone number and the reason for your membership cancellation. Our friendly Memberships Team will be in touch with you shortly.

Submit Membership Cancellation Enquiry

Submit LESSON OR COURSE CANCELlATION ENQUIRY

Formal Complaint

If you would like to make a formal complaint to our Manager about your experience at Basingstoke Aquadrome, please email us by clicking the button below. We would greatly appreciate it if you are able to include your Full Name, Membership Number and a Contact Telephone number in your complaint so that we can resolve your grievance as quickly as possible.

Submit COMPLAINT