Basingstoke and Deane Community Leisure Trust

Terms and Conditions

Legal Disclaimer

Thankyou for your interest in our website. You may be asked to give uspersonal details at certain points on this site. The provision of suchinformation is entirely at your own discretion. Bolton Community LeisureTrust declares that all personal information will betreated in accordance with the Data Protection Act 1998.

The privacy policy will be referred to wherever personal details are requested.

Personalinformation collected on this website will not be used for any purposesother than customer care, the mailing of information, special offers ormarket research. For these purposes, the information may be stored,processed and may be passed on to other organisations.

All rights are reserved. Any text, images, graphics, sound files,animation files, video files and their arrangement on this website aresubject to copyright and other intellectual property protection. Theseobjects may not be copied for commercial use or distribution norreposted to other sites. This site may also contain images that aresubject to third party copyright.

The Bookings and Cancellations Policy is as follows:

Bookings

  • Bookings can be made 7 days in advance
  • Bookings can be made in person, by phone, or online via
    www.leisurebookings.net or by clicking ‘Bookings’ on the menu bar.
  • Members will need their membership number to make a booking.
  • Casual users will need to be issued with a booking number in order to
    make bookings. Casual users must attend their chosen Centre in
    person to complete a short application form and will then be issued with a booking number.
  • Payment must be made at the time of booking.

Cancellations

  • All booked activities may be canceled up to 24 hours before the
    commencement of the activity.
  • All customers failing to attend or provide the correct cancellation notice
    period for a pre-booked activity will be charged the full fee for the
    activity in question.
  • Customers with payments outstanding will NOT be permitted to
    book/attend activities until the outstanding payment has been cleared.
  • Booking members that choose to cancel their activity booking in line
    with the cancellation policy will receive a credit to their account which
    can be applied to the next booking.
  • Cancellations can be made by phone, or in person.
    Please ask a member of staff if you have any queries about how the changes may affect you.

Behaviour Policy

The facility has a zero tolerance approach to unacceptable verbal and physical behaviour directed towards staff and customers.

Behaviour that is regarded as unacceptable includes but is not limited to:

  • Excessive shouting
  • Swearing
  • Harassment
  • Bullying
  • Discrimination
  • Threats

Any unacceptable behavior will be taken very seriously and may result in the immediate ejection from the centre and the permanent exclusion of offenders.